Complaints

If you have a complaint on an institution under our jurisdiction, you may file that complaint by completing the Complaint Form.  If the institution is one that we regulate, we will let you know within seven business days what action we are taking regarding the complaint.  If the institution is not one that we regulate, we will forward your complaint to the appropriate agency or return it to you, indicating who the complaint should be filed with, within the same seven business days.  The complaint form is in both Microsoft Word and PDF format.  If you have Microsoft Word, you can download the document, fill it in, and email it back to Eva Rees electronically.

Anyone wishing additional information should contact the Supervisor of Consumer Credit and Compliance, Eva Rees, at 538-8830.